Terms of service
Welcome to ClubVault. These Terms of Service explain the conditions that apply when accessing our website, purchasing our merchandise, joining our memberships or taking part in our promotional giveaways.
By using our website or engaging with our products and services, you agree to the conditions outlined below and any additional rules applying to individual promotions.
1. Participation Requirements
Access to ClubVault promotions is subject to the eligibility conditions established for each individual giveaway.
Depending on the promotion, additional requirements may apply, including minimum age limits, residency restrictions and other participation conditions.
All participants are responsible for ensuring they meet the relevant requirements before submitting an entry.
2. Shopping, Memberships & Giveaway Benefits
ClubVault offers merchandise and membership subscriptions through its online store.
Selected merchandise purchases and eligible memberships may provide customers with promotional entries into designated ClubVault giveaways.
The number of entries available through each eligible product or membership will be displayed on the relevant product or offer page before a purchase is completed.
These entries are provided as an additional promotional benefit and are not independently sold.
Participation in a giveaway does not guarantee that a customer will receive a prize, regardless of the number of valid entries held.
3. Product Information & Store Availability
We aim to provide customers with clear and accurate information about all products available through the ClubVault website.
Product photographs, descriptions, sizing information, colours and specifications are intended to represent the merchandise as accurately as possible. Small differences may occur between displayed images and the final product received.
All products are subject to stock availability. ClubVault may introduce new merchandise, update existing products or remove items from the store as business requirements change.
4. Understanding Our Promotional Giveaways
Every ClubVault giveaway operates under its own individual promotion Terms & Conditions.
These conditions provide the specific information relevant to each promotion, including:
- The advertised prize and its description.
- The promotion opening and closing dates.
- Entry eligibility and residency requirements.
- How entries are obtained and allocated.
- The process used to select winners.
- How and when winners are contacted.
- Any additional conditions relating to the prize.
Customers and participants should review the relevant promotion rules before taking part.
Where specific giveaway conditions differ from these general Terms of Service, the individual promotion conditions will apply to that giveaway to the extent of any inconsistency.
Additional Entries Through Eligible Offers
ClubVault may provide promotional bonus entries alongside selected merchandise purchases and membership subscriptions.
The entry allocation for each eligible offer will be displayed before checkout so customers can understand the promotional benefit associated with their purchase.
All promotional bonus entries are subject to the applicable promotion conditions and eligibility requirements.
Entries obtained through eligible purchases and complimentary entry requests will be included in the same relevant prize draw and treated according to the applicable promotion Terms & Conditions.
Where Participation Is Available
Unless otherwise specified in an individual promotion, ClubVault giveaways are restricted to eligible Australian residents aged 18 years or older who reside in:
- Victoria
- Queensland
Any changes to eligible locations will be clearly outlined in the applicable promotion Terms & Conditions.
5. Upcoming Giveaway Announcements
Prizes or promotions displayed on the ClubVault website as "Coming Soon" are intended to provide customers with an indication of future promotional activities.
A purchase made before a promotion officially opens will not automatically qualify for entries into that upcoming giveaway.
Promotional entries will only be allocated once the relevant promotion has officially commenced and the applicable offer confirms that the purchase qualifies.
6. Access to the ClubVault Community
Customers with an active ClubVault membership may receive access to our private Members Community for the period during which their membership remains active.
The community is intended to provide members with additional opportunities to engage with ClubVault and may include:
- Exclusive member announcements.
- Early previews of upcoming giveaways.
- Behind-the-scenes updates.
- Community conversations and discussions.
- Member polls and interactive activities.
- Special member-only offers and updates.
The Members Community may operate through an external communication platform selected by ClubVault.
Community access is conditional upon maintaining an active and eligible membership. Access may be withdrawn when a membership is cancelled, expires, is refunded or otherwise becomes inactive.
Participation in the community is optional. Members must follow the applicable rules, guidelines and terms of the external platform.
ClubVault reserves the right to restrict or remove access where members engage in harassment, abusive conduct, spam, disruptive behaviour or other activities considered inappropriate for the community.
7. Checkout & Payment Conditions
All prices displayed through the ClubVault website are quoted in Australian dollars (AUD), unless otherwise specified.
Customers must provide accurate billing, payment, delivery and contact details when completing an order.
Orders are subject to successful payment processing. ClubVault may decline or cancel an order where payment cannot be verified, is unsuccessful or is suspected to involve fraudulent activity.
8. Order Processing & Delivery Information
Customers are responsible for ensuring that all delivery details supplied during checkout are correct and complete.
ClubVault will make reasonable efforts to process and arrange delivery of confirmed orders within the applicable fulfilment timeframes.
Delivery estimates are provided as a guide and are not guaranteed. Delays may occur due to courier services, postal networks, incorrect delivery information or circumstances beyond our reasonable control.
Where delivery issues arise, customers are encouraged to contact ClubVault for assistance.
9. Refunds, Returns & Customer Support
Any requests relating to merchandise returns, refunds or order issues will be managed in accordance with the ClubVault Returns, Refunds & Membership Policy.
All transactions and customer interactions remain subject to the protections and requirements of Australian Consumer Law.
Nothing within these Terms of Service is intended to remove or restrict consumer rights that cannot legally be excluded.
10. Website Updates & Pricing Adjustments
ClubVault may occasionally identify errors or outdated information on its website, including product details, advertised prices, promotional descriptions or other published material.
We reserve the right to correct these errors and update website content where necessary.
If an identified error affects an existing purchase, transaction or promotional entry, ClubVault will assess the situation and take appropriate action in accordance with applicable law and the relevant promotion conditions.
11. Ownership of ClubVault Content
All original branding, logos, graphics, website materials, written content and other intellectual property displayed on the ClubVault website are owned by ClubVault or used under the appropriate permissions or licences.
Customers and website visitors must not reproduce, distribute, modify or commercially use ClubVault branding or original website content without obtaining prior permission, except where permitted by law.
12. Website Use & Responsibility
Customers are expected to use the ClubVault website responsibly and in accordance with applicable laws.
To the maximum extent permitted by law, ClubVault will not be liable for indirect or consequential losses arising from the use of our website, participation in promotions or events outside our reasonable control.
Nothing in this section excludes or limits any consumer guarantees, rights or remedies that cannot legally be excluded under Australian Consumer Law.
13. Revisions to Our Terms
ClubVault may make changes to these Terms of Service when necessary to reflect developments in our business, website operations, merchandise, memberships or promotional activities.
Updated terms will be published on our website and will apply from the date specified in the updated version, subject to applicable law and any existing obligations relating to individual promotions.
Customers are encouraged to review this page periodically to remain informed of any changes.
14. Getting in Touch
For questions relating to these Terms of Service, merchandise purchases, memberships or ClubVault giveaways, please contact our team using the details below.
ClubVault
Email: clubvault100@gmail.com
When submitting an enquiry, please include your name and any relevant order or promotion details so we can assist you.