ClubVault – Returns, Refunds & Membership Policy

At ClubVault, we want all customers to have a clear understanding of their purchases, promotional benefits and consumer rights. This policy outlines how we handle returns, refunds, cancellations and promotional giveaway entries.

1. Purchase Considerations

ClubVault does not generally offer refunds for change-of-mind purchases.

We encourage customers to carefully review product descriptions, sizing, colours, prices and other relevant information before completing their purchase.

This policy does not affect any rights you may have under Australian Consumer Law.

2. When Something Isn't Right

If your merchandise arrives faulty, damaged, defective or materially different from what you ordered, please contact ClubVault as soon as reasonably possible.

We may request photographs or other reasonable information to help us assess the issue.

Where required under Australian Consumer Law, an appropriate remedy, such as a replacement, repair or refund, will be provided.

3. More Than Just Merchandise

Eligible merchandise purchases may include promotional entries into ClubVault giveaways, subject to the applicable Promotion Terms & Conditions.

Promotional entries are an additional promotional benefit associated with an eligible purchase and have no cash value.

If an order is cancelled, refunded, reversed or subject to a successful chargeback, any promotional entries associated with that purchase may be cancelled or removed, subject to applicable law and the relevant Promotion Terms & Conditions.

4. Your ClubVault Membership

ClubVault memberships are recurring monthly subscriptions that can be cancelled at any time to prevent future recurring payments.

Cancellation does not automatically entitle members to a refund for membership payments that have already been successfully processed.

Where a membership payment is refunded, reversed or subject to a successful chargeback, any promotional entries associated with that payment may be cancelled or removed, subject to the applicable Promotion Terms & Conditions and Australian Consumer Law.

Cancellation of a membership will not affect promotional entries that were validly awarded from previous successful membership payments, subject to the applicable Promotion Terms & Conditions.

Nothing in this section limits any rights or remedies available under Australian Consumer Law.

5. Keeping Your Orders on Track

If you believe you have been charged incorrectly, accidentally placed a duplicate order or experienced a technical issue during checkout, please contact ClubVault as soon as possible so we can review the transaction.

If merchandise has already been dispatched, this may affect whether an order can be cancelled.

6. How to Arrange a Return

Before returning merchandise, please contact ClubVault with your order number and details of the issue.

Unless required by Australian Consumer Law, merchandise should not be returned without first contacting us.

Where a return is accepted, we will provide instructions for returning the merchandise.

7. Delivery & Return Arrangements

Where merchandise is faulty, damaged, incorrect or otherwise covered by Australian Consumer Law, ClubVault will comply with its obligations regarding reasonable return costs.

For any discretionary return accepted by ClubVault that is not required by law, shipping costs may be the responsibility of the customer.

8. Changes to ClubVault Promotions

If a promotion is cancelled, suspended or materially modified, any applicable customer remedies and the treatment of promotional entries will be handled in accordance with the relevant Promotion Terms & Conditions and applicable Australian law.

9. Our Commitment to Your Rights

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law.

10. We're Here to Help

For any returns, refunds, membership cancellations or order enquiries, please contact:

ClubVault

Email: clubvault100@gmail.com

Please include your name, order number and details of your enquiry so we can review your request.