ClubVault – Privacy Policy

At ClubVault, protecting your personal information is important to us. We are committed to handling your information responsibly and being transparent about how it is collected, used, stored and shared when you visit our website, purchase our products, become a member or participate in our promotional giveaways.

This Privacy Policy explains how we manage your personal information and the choices available to you.

1. Getting to Know Our Customers

When you interact with ClubVault, we may collect certain personal and technical information necessary to operate our business and provide our services.

Depending on how you use our website, this information may include:

• Full name and contact details, including your email address and phone number.

• Billing and delivery addresses.

• Purchase history, order details and transaction records.

• Information relating to membership subscriptions.

• Details required to manage promotional giveaway entries.

• Messages, enquiries and other communications sent to ClubVault.

• Website activity, device information, browser details and other technical data.

Payments made through our website are generally handled by Shopify and associated payment providers. We do not necessarily have access to or retain your complete credit or debit card information.

2. Making Use of Your Information

The information we collect helps us operate ClubVault, manage customer interactions and deliver the services associated with your purchases and memberships.

We may use your information for purposes including:

• Managing and processing customer purchases.

• Arranging product fulfilment and delivery.

• Managing recurring membership payments and subscriptions.

• Recording and allocating eligible promotional giveaway entries.

• Organising and administering promotional competitions.

• Contacting potential winners and confirming their eligibility.

• Responding to customer questions and support requests.

• Sending important updates about orders, memberships and promotions.

• Identifying suspicious activity and protecting against fraudulent transactions.

• Monitoring and improving our website and customer experience.

• Meeting our legal, accounting and regulatory responsibilities.

3. Giveaway Participation & Prize Administration

ClubVault may offer promotional giveaway entries in connection with eligible merchandise purchases and membership subscriptions.

Where you receive promotional entries, we may use relevant customer and transaction information to maintain entry records, confirm eligibility and administer the applicable promotion.

If you are selected as a potential prize winner, we may contact you using the details provided during your purchase or membership registration.

Additional information may be requested where reasonably necessary to confirm your identity, establish eligibility and arrange the delivery or transfer of a prize.

Where required by law or specified in the relevant Promotion Terms & Conditions, certain winner details may be publicly announced or published.

4. The Platforms Behind ClubVault

ClubVault operates its online store through Shopify, which provides the technology used to manage our website, customer orders and online transactions.

To operate our services, we may also rely on external providers that assist with activities such as:

• Payment processing.

• Website hosting and maintenance.

• Order fulfilment and shipping.

• Customer communications.

• Email marketing.

• Website analytics and performance monitoring.

• Membership and subscription management.

These providers may access or process relevant personal information when performing services on our behalf.

Each provider is responsible for handling information in accordance with its applicable privacy policies, contractual obligations and legal requirements.

5. Staying Connected With ClubVault

From time to time, ClubVault may send promotional communications about new merchandise, membership benefits, upcoming giveaways, special offers and other business updates.

Where required, we will obtain your consent before sending direct marketing communications.

If you no longer wish to receive marketing emails, you can unsubscribe using the link included in the communication.

Unsubscribing from promotional messages will not prevent us from sending essential communications relating to your purchases, membership, payments, account or participation in a giveaway.

6. How Our Website Uses Cookies

When visiting the ClubVault website, cookies and similar tracking technologies may be used by us, Shopify and other service providers.

These technologies help our website function properly and may be used to:

• Remember website preferences and settings.

• Maintain shopping cart information.

• Improve website functionality.

• Understand how visitors interact with our website.

• Monitor website performance.

• Support advertising and marketing activities where applicable.

You may be able to manage or restrict cookies through your internet browser settings. However, disabling certain cookies may affect how parts of our website operate.

7. When Information May Be Shared

ClubVault may disclose relevant personal information to trusted third parties where reasonably necessary to conduct our business and provide our services.

This may include Shopify, payment providers, shipping companies, technology platforms, marketing providers and professional advisers.

We may also disclose personal information where required by law, requested by an authorised regulatory body or necessary to protect our legal rights and prevent fraudulent or unlawful activity.

We do not sell customer personal information for money.

8. Inside the ClubVault Members Community

ClubVault members may be offered the opportunity to participate in a private Members Community hosted through an external communication platform.

Joining the community is optional and may require you to create or use an account with the relevant third-party platform.

Depending on the platform and your individual privacy settings, other community participants may be able to view certain account details, including your display name, profile photograph, phone number or other profile information.

Any messages, comments, photographs or other material you voluntarily share within the community may also be accessible to other participants.

Please be mindful of the information you choose to share when interacting with other members.

Third-party communication platforms operate independently of ClubVault and manage personal information under their own privacy policies and terms of service.

We encourage all members to review the privacy settings and policies of any external platform before participating.

9. Keeping Your Details Protected

ClubVault takes reasonable steps to safeguard the personal information we hold against unauthorised access, misuse, loss, interference, alteration or disclosure.

We use appropriate security measures and rely on established service providers to assist in protecting information associated with our website and business operations.

Despite these precautions, no online platform, electronic database or method of transmitting information over the internet can be guaranteed to be completely secure.

10. Your Information, Your Rights

You may contact ClubVault if you wish to find out what personal information we hold about you or request that inaccurate or outdated details be corrected.

Requests for access or correction can be submitted using the contact details provided below.

For security purposes, we may need to confirm your identity before providing access to personal information or making changes to your records.

Certain information may need to be retained where required by law or necessary for legitimate business purposes.

11. How Long We Keep Your Details

ClubVault retains personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include maintaining transaction histories, managing memberships, administering promotional giveaways, addressing customer disputes and satisfying legal, taxation and record-keeping obligations.

When information is no longer required and we are legally permitted to dispose of it, we will take reasonable steps to securely destroy or de-identify that information.

12. Age Restrictions & Younger Visitors

ClubVault giveaways and memberships may have specific age and eligibility requirements, which will be outlined in the applicable Promotion Terms & Conditions.

We do not knowingly collect personal information from children where collecting that information would be prohibited by applicable law.

Where an individual does not meet the eligibility requirements of a particular promotion or membership, they will not be permitted to participate in that activity.

13. Updates to Our Privacy Practices

As ClubVault grows and our products, services and promotional activities develop, this Privacy Policy may need to be revised.

We reserve the right to update this policy periodically to reflect changes in our business operations, technology, third-party services or applicable legal requirements.

Any revised version will be made available on the ClubVault website, with the updated policy taking effect from its publication date unless otherwise stated.

We encourage customers and members to review this page periodically.

14. Contacting ClubVault

If you have any questions, concerns or requests regarding your personal information or the way ClubVault manages your privacy, you can reach us using the details below.

ClubVault

Email: clubvault100@gmail.com 

When contacting us, please provide sufficient details about your enquiry so we can identify the relevant information and assist you.